Streamlining the Food Stamp Enrollment Process to Unlock Unclaimed Benefits for Low-Income Americans
Almost 9 million people in the United States are eligible for food stamps but do not receive them, leading to $13 billion in unclaimed benefits. Eligible recipients are not receiving their benefits due to lack of awareness, as well as challenges in the enrollment process. mRelief, a Chicago-based nonprofit organization, has built an easy-to-use platform on web, text messaging, and voice for low-income Americans to find out if they qualify and, if so, to enroll end-to-end in the food stamps program.
At the time of UP's funding, mRelief had helped more than 38,000 families enroll in the Supplemental Nutrition Assistance Program (SNAP), unlocking more than $44 million - including in California, the state with the greatest need. mRelief aimed to reach 1 million enrolled families (>10% of the target market) and 50% earned income from state contracts by the end of 2020 - with the ultimate goal of becoming fully self-sustaining.
mRelief scaled its eligibility screening platform to serve all 50 states in order to meet increased demand for SNAP benefits as a result of the pandemic. To date, mRelief has helped over 1.3 million families connect to food assistance, unlocking over $430 million in SNAP benefits.